Returns, Refunds, Exchange & Cancellation Policy
Last Updated: 7th February 2025
Thank you for visiting PlayKuji. Please read our policy carefully before making a purchase.
1. No Returns & No Exchanges
All sales are final. Once an order is placed, we do not accept returns or exchanges under any circumstances. Please ensure that you review your order carefully before completing your purchase.
2. No Refunds
We do not offer refunds for any products once a purchase has been made. This includes but is not limited to:
- Shipping defects (Warped edge on boxes etc.)
- Bought on the wrong product
- Change of mind
- Available prize changes
- Other reasons
In the rare event that you receive a damaged or defective item, please contact us at contact@playkuji.com within 48 hours of delivery with clear photos and details, and we will assess the situation on a case-by-case basis.
3. No Order Cancellations
Once an order is placed, it cannot be modified or canceled. Please ensure all order details, including product selection, quantity, and shipping information, are correct before checking out.
4. Exceptions
We do not make exceptions to this policy. There, we urge users to always review their order carefully before completing any purchases. However, if a manufacturer is unable to fulfill our order, any affected preorders will be canceled. Customers will be notified via email, and a full refund will be issued for the canceled preorder.
Please note that if any return, exchange, refund, or cancellation is required due to legal obligations or special circumstances approved by us, any additional fees incurred—such as payment processing fees, bank charges, shipping costs, or other administrative fees—will be borne by the customer. These fees will be deducted from the refund amount (if applicable).
For any concerns, please contact us at contact@playkuji.com.
5. Contact Us
For any questions regarding this policy, feel free to contact us at:
By placing an order on Playkuji, you agree to this Returns, Refunds, Exchange & Cancellation Policy.